Solutions

To get the full benefit of your new system, all users need to be proficient with the system, not just the people who implemented the system. We can work with your staff and system vendor to document your system and related business processes.

Benefits:

• Your IT team can focus on IT, rather than writing documentation.
• Improved employee acceptance of the new system, particularly among employees who were not involved in the selection and implementation of the system.
• Procedures can be used for training future employees, cross-training, and helping occasional "backup" users follow processes correctly.
• If your organization applies lean principles to business processes, documenting your processes can help identify and remove waste from the value stream.

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Your marketing efforts got the customer to evaluate your product. Now, let your sales team focus on closing the deal, not on product training. We can develop documentation to help prospects quickly evaluate your product themselves in their environment.

Benefits:

• Close sales faster.
• Customers are better educated about the features and benefits of your product, and are more likely to buy with confidence that it meets their needs.
• Sales team has time to contact more opportunities.

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Releasing products with insufficient documentation places a heavy and avoidable burden on your support staff—and in some cases, your engineering team as well—and makes a poor impression on customers. We can develop task-oriented product documentation that is intuitive and accessible to your customers.

Benefits:

• Fewer support requests.
• Your support team can focus on real support issues.
• Increased customer satisfaction.

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Do you have a great product, but no professional documentation to support it? Customers who see poor or missing documentation have concerns about things they cannot see inside your product and organization. We can create professional user manuals for your product or service, or improve your existing documentation.

Benefits:

• Your product documentation is a powerful sales tool.
• Establish your corporate identity as a customer-focused organization.

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Engineers may be competent writers, but using engineers for user documentation is not always good business sense. Although the engineers who developed your product are experts on how the product works, this expert knowledge often makes it difficult for them to document the product from a novice user's perspective. As an outside consultant, we approach your product from the same perspective as your customer. We notice things that are intuitive to your engineers, but are confusing to customers. Addressing these observations improves the usability of the product.

We can help you create or improve:

• User manuals
• API and SDK manuals
• Service manuals
• Quick reference guides
• Online help

Benefits:

• Better documentation and better products.
• Fewer defects reach customers. While documenting products, we identify and report defects, which cost much less to fix than defects released to customers.
• Lower documentation costs.
• Your engineers can focus on developing and improving products.

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We can structure your documentation library to use FrameMaker to generate multiple versions of your manuals from the same source files, and train your staff to maintain the system.

Benefits:

• Maintaining a single set of source files is easier, with fewer errors, because changes are entered only once.
• Spend more time improving and developing new content.
• Printing costs may be reduced by printing smaller version-specific manuals.

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Translation costs are directly proportional to word count. Before sending your documentation to a translation service, ask us to reduce translation costs by standardizing language and using minimalist writing (removing unnecessary information).

Benefits:

• Reduced initial and subsequent translation costs.
• English versions of manuals written for translation are easier to understand and maintain.

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Add us to your project team to balance fluctuating resource requirements during your project.

Benefits:

• Staff peak work loads without hiring additional W2 employees.
• Avoid schedule delays by staffing your project quickly.
• No need to reallocate resources from other projects.

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